China’s Call Center Sector to Hit CNY 10bn Revenue in 2010
BEIJING, Oct 15, 2009 (SinoCast Daily Business Beat via COMTEX) — The Chinese call center industry is predicted to have a revenue of CNY 10 billion in all during 2010, Wang Jun, chief engineer of the government and enterprise customer division of China Telecom Corporation Ltd. (NYSE: CHA, SEHK: 0728), one of the nation’s Big Three telecommunications carriers, said at the China Call Center Industry Summit in Beijing on October 15.
The industry is expected to reach a 20% growth next year, the chief engineer estimated. The size of the call center outsourcing service market will rise to USD 20 billion in the Asia Pacific region in 2011.
However, China is weak in the competition for call center outsourcing services from Europe and the United States. The establishment of a call center is based on a similar culture environment, so Japan and South Korea choose China as their offshore outsourcing base.
In addition, the summit is held in Beijing on October 15 to 16.
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