Category Comp, Salary & Benefit

Salary top reason why employees quit

SINGAPORE: The top reason why employees in Asia quit is unhappiness with their pay, a study by a human resources firm said on Saturday.

It found 70 percent of the best employers see a large connection between improved performance and higher salaries.

While Asian employers have “increased investment” in compensation, they are not yet getting the “strategic and financial results”; The Business Times quoted Hewitt Associates principal Nishchae Suri as saying.

In China, 71 percent of employees are unhappy with their pay, 51 percent are unsatisfied in Hong Kong, 44 percent in India, 73 percent in Japan and 42 percent in Singapore, the published survey said.

Good news! Salaries to rise by 14.4%

The explosive rate of growth in India has created a phenomenal demand for talent leading to higher salaries. Salaries are forecast to rise by 14.4 per cent during the year 2008, says a latest report.
“Wages are forecast to rise by 14.4 per cent during 2008, the fifth successive year of double-digit growth. This far outstrips wage inflation in China (8.6 per cent in 2007) and is second only to Sri Lanka, where wage growth has been driven by high inflation,” global management consultancy firm HayGroup said.

The high level of demand for experienced employees is driving wage inflation and creating a culture of job-hopping. Staff turnover of 20 per cent or more is not unusual in high-demand sectors such as the service industry, as talented workers jump from employer to employer, following the promise of even higher wages.

“Reward programs of companies are in crisis as wage inflation is witnessing an upward spiralling and staff turnover rates hit new highs,” the HR consultancy firm said.

“In an environment where employees can achieve a pay rise of between 40 per cent and 50 per cent by moving to a competitor, they are unlikely to stay put,” HayGroup added.

In the year 2007, the middle management level witnessed the maximum increase in average annual base salary (16 per cent), while supervisory, senior management and the executive level had an average annual increase of 14 per cent in their base salaries.

The least percentage of increase was witnessed in case of the clerical staff which saw an increase of only 12 per cent in their base salaries, the report added.

India which has earned a reputation as a source of keen, talented, educated and English-speaking employees, particularly in the IT and service sectors is rapidly witnessing a change in its perception.

“While there is no shortage of graduates in India, there is real concern about the quality of new recruits,” the report said, adding that the country’s universities produce three million graduates a year but only a fraction are considered suitable for employment in the business processing and IT outsourcing industries. One of the main reason behind this wage inflation is the faulty education system prevailing in the country.

According to the National Association of Software and Service Companies (Nasscom), only around 25 per cent of engineering graduates and 15 per cent of general college graduates are considered employable.

Nasscom believes that the IT sector would face a talent shortfall of 5,00,000 by 2010, which would seriously compromise India’s position in the offshore IT services industry.

The education system in India is fragmented. For example, all Indian engineering schools are not uniformly endowed with infrastructure or faculty, the report said.

On one hand world class institutions like the Indian Institute of Technologies (IITs) and National Institute of Technologies (NITs) have a global brand image for the kind of people they produce but at the same time they co-exist with private-run engineering colleges which are devoid of both proper equipment and trained faculty, the report added.

Most Asians quit over salary issues

Unhappiness over salary is the most important reason for an employee to switch jobs in Asia, a study by a global human resources firm, Hewitt, said on Saturday.

Hewitt Associates’ principal Nishchae Suri said in a presentation on the subject that 70% employees of the best employers see a large correlation between improved performance and high salaries. He said companies are steadily increasing their competitive standing while giving compensation to retain and attract high quality talent.

Seventy three per cent of the employees in Japan, 71% in China, 51% in Hong Kong, 44% in India and 42% in Singapore are unhappy with their pay, the published survey said. Dissatisfaction with compensation averages 54% for Asia as a whole, it reveals.

Pay must not only be fair, but seen to be fair in terms of the job and compared to the pay of other employees, Suri says.

Chinese Bankers Close Pay Gap With S.Koreans

It won’t be long before Chinese bank workers make more than their South Korean counterparts in terms of average annual salary.
The Beijing Times on Thursday released a report on the average annual salaries of employees in 14 Chinese banks in 2007. According to the report, China’s best-paid bank employees work at Shanghai Pudong Development Bank, where the average annual salary is 366,700 yuan, or roughly W55 million (US$1=W997).

That’s very close to the average annual salary of South Korean bank workers, which is W64 million. Even South Korea’s best-paid bank workers — at the Korea Development Bank — make only W76 million per year on average.

And in terms of real purchasing power, Chinese bank workers make far more than their South Korean counterparts. According to the U.S. CIA Factbook, measured on a purchasing power parity (PPP) basis, Chinese workers actually earn about double the amount of their income as figured in U.S. dollars by the nominal yuan-dollar exchange rate.

According to this standard, the average annual salary of Shanghai Pudong Development Bank employees in 2007 was more than W110 million, much more than that of South Korea’s KDB employees.

According to the Beijing Times report, China’s next best-paying bank was CITIC Bank (average annual salary of 242,200 yuan, W36.33 million), followed by China Minsheng Bank (231,800 yuan, W34.77 million).

Business Strategies: staff costs rising rapidly, says survey

A survey by accountants Grant Thornton says that businesses are seeing rapidly rising staff costs, particularly in emerging economies.

As the cost and availability of funding becomes an increasing problem for businesses, the cost of attracting and retaining staff is also increasing. This is leading to a cash squeeze on businesses.

The staff costs are most acutely felt in countries which have historically had low salary costs. Skilled and executive workers are demanding, and getting, more as companies grow. Alex MacBeath, global leader for privately held businesses at Grant Thornton International says, “Significantly, it is the emerging economies that are being hardest hit by increased staff costs. This is real evidence that the era of downward pressure on inflation in emerging economies is coming to an end.”

The survey found that 59 per cent of privately held businesses (Grant Thornton calls them PHBs) are more focused on finding and retaining employees than they were a year ago. Emerging economies were most focused with Vietnam top with 84 per cent of businesses more focused, followed closely by mainland China (81 per cent).

Laurie Kalman, executive director, HR strategy for Grant Thornton International adds, “Retaining the right employees is important to the long term success of any business but is particularly critical for PHBs. Recruitment is an expensive process and an organisation that continuously hires while losing talent internally will not be able to prosper and grow.”

It is these privately held businesses – where staff may see their prospects as limited compared to public and / or multinational companies – that are seeing the pressures most, says Grant Thornton.

So, why do staff leave? The most common reason, the firm says in its report, is staff who are resistant to increased workload. 41% of companies in the global survey gave this as a reason.

The issue leaves PHBs in a cleft stick – unable to retain and recruit the best staff companies face “increased operating costs, loss of business and a drop in customer service standards.”

This leads to companies focussing more of their time and resources on recruiting and retaining staff. Also, culture appears to play a part. Where mobility of labour is traditionally low, companies place a lower priority on these strategies.

There is a correlation of sorts with the countries that reported increased staff costs. 91% of respondents in Mainland China said they were seeing increases, whilst just 17% did in Japan.

The survey does not, however, correlate these figures with inflation and interest rates and, in those, China and Japan are also at opposite ends of the scale.

Perhaps surprisingly, New Zealand comes very high in the list with 79% but the really big surprise is Botswana with 86%.

At the other end of the scale are the US and the UK with 48 and 47% respectively. Both of these economies are expected to suffer from recessionary pressures and already in the US, there are reports of people having trouble finding work in the professional and commercial sectors. Sitting at the middway point in the table are Germany, Hong Kong, the Philippines and Russia. Almost alone amongst south east Asian economies in reporing a low figure (45%) was Thailand.

Executive Pay Hits China’s Radar

During my two-hour-long interview with a senior Chinese banker recently, we covered a lot of topics, from the credit crisis in the U.S. to the emergence of consumerism in China. He was unusually open for a Chinese executive. But when I asked about his multi-million yuan ($1 is about seven yuan) compensation last year, he fell silent.

If you think executive pay is a controversial topic in the U.S., or that the tension between highly-paid CEOs and shareholders is high here, you should see China. Publicly-traded Chinese companies didn’t start disclosing executive-pay information until a couple of years ago, and it instantly became an explosive topic in proxy seasons. Many Chinese raised questions such as, “What do they base their pay on?” and “How could they make more than the state chairman?”

The senior banker said he would be more than happy if his name weren’t associated with the topic. On the one hand, he explained, top executives at public companies do make a lot more than executives at state-owned enterprises and government officials, not to mention the majority of ordinary Chinese. On the other hand, he said, people like him are make far less than their counterparts on Wall Street and in Hong Kong. To attract and retain talented people who are increasingly moving around globally, public Chinese companies need to offer comparable salaries and bonuses. So the pay of executives like him are more or less a compromise between China’s reality and market competition.

“But how can I say this to those who make very little?” he asked. “They won’t understand, and I don’t expect them to understand.”

I see his point. I can’t imagine China going back to the egalitarian society that we escaped 30 years ago, in which everybody received a salary based on their educational background and seniority, instead of their capabilities and achievements. Few people will work hard unless they know they will be rewarded, whether that reward is a bonus for a banker, power for a politician or a harvest for a farmer. That’s simply human nature, and China’s economic growth in the past three decades is the best evidence of it.

But I also understand why the unemployed, the middle class and lowly-paid government officials get angry at what they see as astronomical pay. The average annual income of urban workers in China last year was 24,932 yuan ($3,561), according to the National Bureau of State Statistics. Farmers and migrant workers make far less than that. Meanwhile, Shenzhen Development Bank Chairman and Chief Executive Frank Newman made roughly 23 million yuan ($3.3 million) in 2007, about 922 times the average urban pay [in an earlier version of this column, I mistakenly said 92 times], and Ping An Insurance Co. Chairman Ma Mingzhe made more than 66 million yuan ($9.3 million), or 2,647 times a regular worker’s pay. (He donated 20 million yuan to a charity.)

The executive-compensation figures have triggered a public backlash. In an online vote on Sina.com, one of China’s top portals, 93% of voters disapproved of the executive-pay practices at Ping An and Shenzhen Development Bank.

Mr. Ma of Ping An has also been made a villain in Internet chat rooms and on online forums since his pay information became public late last month. “Is the 66 Million Yuan Pay an April Fool’s Joke?” demands a post on the popular online forum Tianya.cn. Last week, 1,055 car owners petitioned the China Insurance Regulatory Commission to investigate Ping An’s executive-pay practices. They also asked the regulator to find out how much of the obligatory car-accident insurance fees they paid went to Ping An’s executive compensation. The petition has been cheered on by Internet posters, with a 7,000-word-long post depicting Mr. Ma and Ping An’s rise to fortune widely circulated between forums. The article includes many unverified details, and allegations that Mr. Ma used connections with powerful people to become one of the wealthiest people in China.

More importantly, some state-controlled public companies rely on monopolies and preferential government policies for their profits, so there’s an understandable debate about whether these firms’ government-appointed executives should get paid handsomely — and if their compensation should be linked to those “guaranteed” profits.

Ping An and Shenzhen Development Bank are no longer state-controlled, although they were started with funding from local governments. But CEOs at state-controlled mega-banks, such as Bank of China, Industrial and Commercial Bank of China and Construction Bank of China, are appointed by the government, and their positions are equivalent to vice ministers. Some company leaders have been called back to work as government officials. The Chinese government doesn’t disclose income for its officials, but vice ministers are believed to make less than 10,000 yuan a month (although they do get other benefits, such as housing and drivers). All CEOs at the nine publicly-traded banks received more than one million yuan in compensation in 2006.

As these banks are getting better at disclosing information about their executive pay, they also need to answer the questions raised on online forums again and again: Do these officials deserve more than 10 times their government pay once they are appointed as CEOs of public companies? Do they have the managerial talent to be retained with shareholders’ money? Is their loyalty to the government, or to their shareholders? If some of the bank’s income comes from its monopoly position and preferential government policies, should the CEO be rewarded for that?

There are no easy answers to these questions: While the U.S. and other industrial countries have been debating executive pay for many years, China has just started the discussion — and has to conduct it against the backdrop of a complex asset structure and political system. But it seems that the Chinese public is determined to ask these tough questions every proxy season. And that in itself is encouraging.

Write to Li Yuan at li.yuan@wsj.com.

Report: Financial jobs get highest pay in China

BEIJING, April 7 — Chinese graduates engaged in the financial industry were the best paid last year, according to ChinaHR.com, the country’s leading job-hunting Web site.

The financial industry tops the best paid list for university graduates, with an average annual income of 58,388 yuan (8,322 U.S. dollars) in 2007, followed by the IT and the medical industries. Insiders say that although the phenomenon is linked to last year’s stock market boom, it largely stems from the financial and information industry’s traditional place as high-salaried industries.

According to the report’s regional breakdown, the annual income for Shanghai graduates fell to 37,007 yuan (5,275 dollars) in 2007, but this was not enough to topple Shanghai from the number one spot for high paying cities, followed by Beijing, Shenzhen and Guangzhou.

Salaries for graduates from junior colleges sustained a marked decline from 2006 to 2007, decreasing by 23.86 percent. On the up side, salaries for graduates with doctor’s degree rose by 18.93 percent. Analysts say that the increasing corporate demand for doctoral graduates has driven the increase in salary.

Indian call centre employees Asia’s fastest in switching jobs

The call centre employees in India are the most frequent job-hoppers among their Asian peers with an average job tenure of as low as nine months, a new survey says.

According to an annual report for the Asian contact centre industry released by callcentres.net, the average job tenure of call centre agents in India is the lowest at 11 months, while it is even lower at nine months for those having left their jobs in the past one year.

Identifying attrition and hiring as their top challenges for 2008, call centres in the country are now focusing on financial incentives and other rewards in their bid to retain the right talent, said callcentres.net, a leading Asian research firm focused on contact centres and outsourcing industries.
Absenteeism on decline
The study found that absenteeism or sick leave in the Indian call centres has declined to an average of nine days per annum this year from 15 days in 2007, but employee tenure is still a major issue.

Stating that the average tenure of nine months in India is the lowest in the region for those having left jobs in past one year, the report said that comparable figures at other places are 22 months in Philippines, 20 months in Malaysia, 18 months for Singapore, 17 months for Thailand and 12 months for China.

The study also found that smaller call centres in India, or those having less than 100 seats, have lower average agent tenure of 10 months, as compared to the larger centres where the tenure is close to 15 months.
Human resource management
“This may suggest that larger centres are recruiting agents from smaller centres, or that they are able to provide greater investment in human resource management, thereby holding onto agents for a longer time,” it noted.

“The average age of workforce in contact centre is far below 30 years. This age group takes up a job in call centres for earning quick money. They don’t look at it as a serious career,” callcentre.net President Catriona Wallace said.

However, close to 70 per cent of Indian contact centre agents who left their jobs in the last 12 months chose to work in another contact centre, instead of leaving the industry altogether. This compares with 50-76 per cent of agents deciding to leave the industry in countries like Singapore, Philippines, Thailand, China and Malaysia.

The study said that Indian players have identified their primary challenges for this year as employee attrition, recruitment, training and implementing new service channels.
Career planning
“Indian contact centre executives are attempting to improve human resource management results by offering financial incentives, reward and recognition programmes and better career planning for agents,” it noted.

According to the survey, the contact centre managers named financial incentives and recognition programmes as the most successful strategies implemented in the last 12 months.

For retaining employees, 37 per cent of contact centre managers ranked monetary incentives as a major tool. Besides, 22 per cent managers said reward and recognition programme helps retaining candidates and 18 per cent termed career planning as the most effective tool.
Salaries
The study said that a 32 per cent increase in manager’s base salaries also demonstrated that the Indian contact centre industry recognised importance of rewarding a good leadership.

Other evidence of an increased focus on managing human resources was an increase in the average number of days of training an experienced agent receives, which has risen to 14 days this year from 11 days in 2007 for an agent who had been with the centre for over 12 months.

Million dollar bonuses in China

By Geoff Dyer in Shanghai

The million-dollar bonus has arrived in China’s financial services industry as local firms, buoyed by the boom in the country’s markets, compete to hire from a small pool of experienced staff.

Fierce competition has forced companies to start offering Wall Street-type compensation, especially in the fund management industry, according to industry executives, headhunters and consultants.

The surge in compensation underlines the dramatic resurgence of China’s securities and asset management companies, many of which were making large losses three years ago, just as several Wall Street firms are running into serious problems. Executives report a big rise in CVs received from US-based professionals with a China connection.

“There were several bonuses over a million dollars last year,” said Peter Alexander, head of fund management consultancy Z-Ben Advisors. “Retaining assets is no longer the top priority for the funds industry, it is getting and retaining good people.”

Although a small group of well-known dealmakers has been paid large compensation packages over the last decade, the seven-figure bonus is relatively new for most of China’s financial sector. The surge has been dramatic in the fund management industry, which has seen an explosion in assets under management from $40bn (€27bn, £20.5bn) at the start of 2005 to $450bn by the end of 2007, the result of rising share prices and massive inflows of retail money.

“I personally know of at least half a dozen managers who made more than a million dollars,” said an executive at a Shanghai-based fund management firm who asked not to be named.

China has some 60 approved asset management companies, half of which are joint ventures or have foreign shareholders. Leading firms include Harvest Fund Management, in which Deutsche Bank has a 30 per cent stake, Invesco Great Wall, a joint venture, and China Asset Management, owned by Citic Securities.

Salary for new graduates edges up

The average starting salary for new graduates in 2007 was 1,798 yuan per month ($250), 210 yuan more than that of 2005, a survey conducted by Peking University shows.

The Beijing News reported on Tuesday that the survey on postgraduate employment shows 50 percent of graduates received a starting salary of over 1,500 yuan, with higher salaries for more advanced degrees.

According to the survey, male graduates receive higher salaries than females. The median starting salary for male graduates was 1,500 yuan, while that of female graduates was 1,300 yuan.

Research institutions, foreign-funded companies and government departments offer higher salaries to graduates. Administration management, business management and professional technical work were ranked as the top three fields, in terms of entry-level salaries.

The survey also shows that each graduate submits an average of nine applications when searching for a job, and receives an average of 4.3 interviews and 2.3 offers.

The results of the survey are based on 16,388 questionnaires collected from students at 28 universities and colleges in eastern, central and western China.