On-Site Support Engineer
Company Introduction:
XXX is a world leader in enterprise infrastructure software, delivering powerful standards-based platforms for building enterprise applications and managing Service-Oriented Architectures even in heterogeneous IT environments.
Job responsibilities:
1.Identify client critical/complex application issues through onsite support, recommend appropriate solutions, and resolve issue;
2.Communicate closely with the client about schedules, solution, possible risks, and appropriate action plan for system issues;
3.Working knowledge of the entire XXX product family and its application solution;
4.Familiarity with application architecture and risk assessment;
5.Ability to communicate effectively in both oral and written form;
6.Ability to manage client expectations and conflict at customer support;
7.Get high customer satisfaction through onsite support, help the services revenue income
Applicant requirements:
1.B.S. degree, preferably in computer science, information systems, engineering, or mathematics;
2.Typically 5+ years relevant technical work experience;
3.Typical experience in customer Supports, or developing software solutions on XXX product;
4.Ability and willingness to travel, as necessary.
Education: Bachelor or above
* Please send us your complete resume (both in Chinese and in English) to: ‘topjob_it076bj@dacare.com’