Major Account Manager
Company Introduction:
top global information company in the financial services, media and corporate markets.
Purpose:
To manage and grow revenue, maximize customer satisfaction and achieve company’s strategic objectives with high complexity consultative accounts under management.
Key Responsibility:
Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan (manages revenue). Accountable for retention of existing revenue and delivery of overall revenue growth. Focuses on customer’s satisfaction, works on understanding customer’s business, workflows and priorities, develops proper contact network within accounts. Co-ordinates the implementation of global strategy on local level. Identifies new opportunities, lead sells”core”desktop products. Works with and brings in experts/specialists onto the team where required, has oversight of all account activities. Prioritises resources in the account team. Is responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, gives feedback to marketing. Acts as a single point of contact for the client for account management issues, provides escalation path from and to Service. Owns account information in relevant CRM systems. Can lead a local FGA team consisting of account managers (relationship managers), TAMs and Business Admin.
Relationships
Account team (GBD, service, support, client training), specialist sales, sales management, admin, technical, marketing/segment.
Wide network of relationships within customer’s organisation, management, business and IT.
Professional Experience / Qualifications
Relevant sales / account management experience essential. Proven understanding of financial market and industry knowledge required. Proven understanding of technology as it relates to client’s business. Experience with business processes: pricing, trading, settlement, operations etc. Customer experience welcome. Fluency in both English and Mandarin.
* Please send us your complete resume (both in Chinese and in English) to: ‘topjob_fi104sh@dacare.com’