LCL Supervisor, Shanghai Branch (3PL Company)
Job Description:
Company introduction: Our Client is one of the world¡¯s 500 fortune 3PL company, and is recognized as leading logistics provider, serving customers all over the globe. It offers customized and integrated solutions for: supply chain management, warehousing and distribution, landside services, ocean freight and airfreight and has more than 200 offices in more than 90 countries.
Report To: LCL Team Group Leader
Location:Shanghai
Responsibilities:
Purpose & general responsibilities of the position:
Customer Service
1)Is responsible for daily operations for about 70% of his/her time and herein acts as a rolemodel for excellent customer service.
2)Is aware of the customer base in his/her group and situation with individual vendors/customers.
3)Drives relationship with CARGO TEAM to improve cooperation.
Business Development
1)Supports the sales team and ensure clients are given complete support and information to meet their needs.
2)Drives the team to make a pro-active role in selling of VAS.
3)Communicates customers¡¯ perception of our company and our service levels to management, translates complaints in opportunities and manages expectations of related parties.
4)Treats overseas offices as clients and ensuring they are given proper and timely service.
Team Management
1)Monitors the service level by measuring the KPI. Uses this report to coach and educate staff. On regular basis and communicates the performance to the team openly and effectively.
Requirements
1.Good general understanding and experience Logistics operations.
2.Minimum 2 year¡¯s working experience in logistics field;
3.Fluent spoken and written English as well as Mandarin.
4.Open and positive personality with good communication skills.
5.Financial insight and understanding.
6.Thrive on constant changes in a fast moving dynamic international environment.
* Please send us your complete resume (both in Chinese and in English) to:
‘topjob_eo091sh#dacare.com'(Please replace “#” with “@”)