Knowledge Manager – A US leading consulting company ( big four )
A US leading consulting company ( big four )
Location: Shanghai
Department: Knowledge Management (KM)
Reporting to: National Director of Knowledge Management, National Knowledge Management Office
Description:
The National Knowledge Management office is initiating a recruiting process for a knowledge management program manager. Generally speaking, the position serves the China Knowledge Management office by developing and executing project plans in support of China Firm Knowledge Management goals. The position is responsible for working with the China Firm functions, industries, and Internal Client Service (ICS) support teams to manage KM-related projects. This position also liaises with global KM contacts in other practices to leverage global leading practices, promote the China KM program, and contribute to ¡¯s global KM capabilities.
Responsibilities:
1.Manage multiple project teams to identify KM needs throughout the China Firm and to explore process-based solutions to address those KM needs.
2.Work closely with designated project sponsors and other stakeholders to define approach and scope of desired capabilities.
3.Provide significant input to or create documented business requirements to capture requested capabilities.
4.Partner with business sponsors and industry and/or functional customers to identify and prioritize requirements.
5.Participate in discussions of capabilities, deployment timeframes and trade-off decisions.
6.Manage projects to identify and/or implement enhancements to existing KM processes.
7.Perform project management tasks for multiple projects simultaneously ¨C including managing resources, issues, communications, budgets and pilots for projects.
Qualifications:
1.Clear understanding of the issues surrounding internal document management, web content management and knowledge management in a global environment
2.Experience with electronic knowledge repository management, collaborative tools, intranets/portals, web site functionality and web authoring tools (familiarity with HTML or Microsoft SharePoint a plus)
3.Demonstrated ability to facilitate communications between technical and non-technical resources
4.Experience with change management initiatives in China including stakeholder management, organizational development, resistance issues, cultural issues, and communication issues
5.Exceptional ability to actively listen, understand, communicate (verbal & written) and build consensus in a diverse global environment with various levels of management
6.Demonstrated project management and process implementation experience
7.Ability to handle multiple projects at once
8.Excellent planning, organizational, analytical and interpersonal skills
9.Experience supervising and/or managing resources or teams in a virtual / global environment
10.5 years of related experience, preferably in a professional services environment in a knowledge management capacity
11.Bachelor¡¯s degree required; Master¡¯s degree in knowledge management, library/information science, business or related field preferred
12.Fluent in verbal and written English and Mandarin
13.Experience working with project management tools, including MS Project
14.Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
15.Capacity to travel as needed
* Please send us your complete resume (both in Chinese and in English) to:
‘topjob_eo073sh#dacare.com'(Please replace “#” with “@”)