Archives 2006

Top 10 Tips for Salary Negotiations

Negotiating a better salary package has put more than a few stomachs in knots over the years. Remember, we all go through it sooner or later. Try to keep these 10 basic tips in mind when it¡¯s your turn to ask for a sweeter deal.

1. Be Persuasive

It¡¯s hard to force your boss to increase your compensation, and trying to do so can potentially damage your working relationship. Think about the process as trying to convince him that it might benefit the organization to pay you more.

2. Aim High and Be Realistic

Many researchers have found a strong correlation between people¡¯s aspirations and the results they achieve in negotiation. At the same time, you want to suggest ideas to which your boss can realistically say yes.

3. Start Off with the Right Tone

You want to let your boss know you will listen and try to understand his views. At the same time, you expect your boss to do the same for you so you can work together to address this issue. Avoid ultimatums, threats and other coercive behavior.

4. Clarify Your Interests

Your compensation should satisfy a range of needs, not just salary. Make sure you have thought about other points of value to you as well ¡ª like profit sharing, stock options that vest immediately, a bonus, greater work responsibilities, a quicker promotion schedule, increased vacation or flexible hours.

5. Anticipate Your Boss¡¯s Interests

Just like you, your boss has needs and concerns. To persuade him to say yes, your ideas will have to address those things that are important to him.

6. Create Several Options

Joint brainstorming is the most effective way to find ideas that satisfy everyone¡¯s interests. It works best when you separate it from commitment ¡ª first create possible solutions, and then decide among them.

7. Focus on Objective Criteria

It is far easier to persuade someone to agree with your proposal if he sees how that proposal is firmly grounded on objective criteria, such as what similar firms pay people of like experience or what others in the company make.

8. Think Through Your Alternatives

In case you cannot persuade your boss to say yes, you need to have a backup plan. Part of preparation is creating a specific action plan so you know what you¡¯ll do if you have to walk away from the table.

9. Prepare Thoughtfully to Achieve Your Goals

This is the only aspect of your negotiations you can completely control. To take advantage of all of the above advice, you have to invest a significant amount of your time and energy.

10. Review to Learn

The only way you can really improve your ability to negotiate is to explicitly learn from your experiences. After you finish negotiations, reflect on what you did that worked well and what you might want to do differently.

Hiring Manager Secrets: The 5 Smartest Interview Moves

Ever wonder why you don’t get called back after that first interview? What’s holding you back from that great job while others are getting hired after shorter job searches?

It could be something you DIDN’T do.

Careerbuilder.com recently asked hiring managers what the smartest things a candidate can do in an interview. What are the traits of a good candidate? How can you make a good impression? Here are the top five ways to win over your interviewer and get a leg up on the competition.

1. Demonstrate or communicate your experience and skills.
The number one thing a candidate can do in an interview is intelligently and clearly articulate professional experience, capabilities or knowledge. Hiring managers are most impressed when a candidate is able to “think on their feet” during the interview – this demonstrates competency. They’re also impressed when a candidate takes an active role in helping a customer or rectifying a situation right on the spot, whether posed by the interviewer or introduced by the candidate.

2. Act professionally.
A candidate who is professional during the selection process will stand out among fellow job seekers. When a candidate communicates intelligently, uses proper grammar, makes eye contact, listens and asks intelligent and relevant questions. This demonstrates how that person will act within the parameters of the position with coworkers and clients. A hiring manager will want to choose a candidate who will represent the company well.

3. Prepare.
Skimming the company’s website five minutes before you leave won’t help you at all. Simple steps to prepare for the interview include researching the company, market and opportunity, arriving on time and dressing appropriately. Bring extra copies of your resume and work samples, as well as your portfolio. And, don’t forget names of references and letters of recommendation. Thorough preparation for an interview can make or break your chances of landing the job. As someone once said – Proper planning prevents piss poor performance.

4. Exhibit enthusiasm.
Go ahead, be an eager beaver. Hiring managers are impressed when a candidate shows enthusiasm for the job and want to hire someone who is gung ho. The candidate who is ready and willing will likely carry those traits into the position. Plus, it demonstrates an eagerness to learn. This doesn’t mean you need an overly peppy personality with perma-grin, but zeal for the position, the company and profession will show you’ll go the distance.

5. Be honest.
The candidate was honest and showed integrity. A candidate’s honesty was important to hiring managers by being sincere and truthful about the past. Be candid and open about past jobs. This doesn’t mean you have to churn out all the dirty details of previous employers or supervisors. If you are coming from a bad experience, think of ways to put a positive spin on your previous situation. For example, if you were let go from your last job, be truthful without being negative and highlight your strengths or how you learned from that situation.

Grads can’t find major-related jobs

Nov.19 – About 1.24 million Chinese college graduates have failed to land jobs that require their qualifications upon graduation this year, the county’s top labour official said.

A total of 4.13 million students graduated from higher education institutions this year, 750,000 more than last year, as the country enters its ninth year of expanding college enrolment.

Tian Chengping, minister of labour and social security, said on Thursday he estimates about 70 per cent of college graduates have been employed since graduation, according to the China Youth Daily.

He said the central government has set up an inter-ministerial joint team, including the Ministry of Education, to help address employment problems.

Meanwhile, the Labour and Social Security Ministry has established a mechanism to provide guidance and training for unemployed graduates, the minister said.

Only 22 per cent of China’s new jobs last year were for college graduates, estimates a ministry study of 114 urban labour markets.

Tian said the country should create more jobs in the process of economic development and urged college graduates to work in grassroots units and undeveloped areas where they are most needed.

China’s official registered unemployment rate stood at 4.1 per cent in the first nine months of 2006.

The demand for college graduates was down 22 per cent in 24 provinces and 15 major cities from last year, said a report issued by the Ministry of Personnel in March.

A survey showed 52.14 per cent of bachelor degree holders considered lack of experience as the biggest obstacle in finding work.

Colleges and universities should organize internships to prepare students for employment, said Lin Zeyan, a researcher with the Development Research Centre of the State Council at a forum this month.

The country needs to develop its service sector and promote small and medium-sized enterprises to create more jobs, said Mo Rong, deputy chief of the Labour Science Research Institute.

Foreign insurance agencies booming in China

Chinanews, Beijing, Nov. 18 – “Currently (before November 15), there are 121 branches of 47 foreign insurance agencies from 47 countries and regions in China,”said Li Kemu, deputy director of China Insurance Regulatory Commssion, at the 4th Sino-US Insurance Talks.

China’s rapid economic growth has injected unparalleled vigor into its insurance industry, and allowed it to grow at an average annual rate of 17.3%. In fact, insurance is one of the fastest-growing of all industries in China.

Last year alone, insurance made a revenue of 49.27 billion yuan, and it will surely gain more by the end of 2006. The total capital of all the 100 insurance agencies in China is as much as 1.84 trillion yuan, an amazing figure.

However, there are problems in China’s insurance industry. First, the market conditions are not perfect, thus regulations and laws must be made as soon as possible to bridge the gap of transparency and fairness of the market between China and developed countries. Second, local insurance agencies must work hard to improve the quality of their services, and the general public should know more about the importance of insurance.

As Chinese only spent 376 yuan per capita on insurance in 2005 (much lower than the average international level), the market will boom even faster in the future.

Seven Things to Tell an Interviewer

Many years ago when I hated what I was doing for a living, I was encouraged by my career coach to write down several short stories about times and events in my life where I influenced the outcome. I was stumped at first, but after a few days, I came up with more than 15 pages of stories of times in my life where I influenced the outcome and either grew myself and/or bettered the existence of either myself or others around me.

So what does this have to do with a job interview?

If you read other books on job interviews, you’ll notice they feed you lists of interview questions and answers to memorize. An interview is not an interrogation, however it’s a conversation. To make it that way you need to come armed with a multitude of small stories about both your business and personal lives.

When you go into an interview, you need to leave your nerves at the door. The best way to prepare is to be yourself. The best way to be yourself is to tell your own story (or stories).

This is especially great for the competency-based interview being used more today. In a traditional interview, the interviewer will ask you questions focused on whether you have the skills and knowledge needed to do the job. A competency-based interview goes further by asking you additional questions about your character and personal attributes that can better determine whether you fit their corporate culture. These are called “behavioral competencies.”

A competency-based interviewer will spend about half the interview on your job skills, and about half on your behavioral competencies. He or she will be looking for evidence of how you have acted in real situations in the past.

An employer wants to find out:

Are you an asset or liability? In other words, will you make money or save money for the company?

Are you a team player? Will you fit into the corporate hierarchy or be like sand in the gears? Can you take and give (if appropriate) orders?

Will you fit into the company culture? They don’t want prima donnas.

The best way to show these traits is to take the initiative and have several personal stories that you can tell, taking maybe 30 to 90 seconds each.

You may want to start by developing your stories around these seven areas:

1. Times where you either made money or saved money for your current or previous company.

2. A crisis in your life or job and how you responded or recovered from it.

3. A time where you functioned as part of a team and what your contribution was.

4. A time in your career or job where you had to overcome stress.

5. A time in your job where you provided successful leadership or a sense of direction.

6. A failure that occurred in your job and how you overcame it.

7. Any seminal events that happened during your career to cause you to change direction and how that worked out for you.

I want to emphasize that an interview should not be an interrogation. It should be a conversation between two equals. When you accomplish this you come away a step closer to your goal of landing the job you really want, because…

It’s the conversation that wins an interview, and it’s the conversation that wins the job

To have a conversation, have your stories ready.

Professionalism in Consulting

Like many profound ideas, ¡°professionalism¡± is an ambiguous concept used to refer to a wide range of attitudes, skills, values and behaviors. For example, if one asks people what is meant by referring to a consultant as ¡°really professional,¡± one hears a variety of replies. A really professional consultant, I am told,

Gets involved and doesn¡¯t just stick to their assigned role
Reaches out for responsibility
Does whatever it takes to get the job done
Is a team player
Is observant
Is honest
Is loyal
Really listens to the clients¡¯s needs
Takes pride in their work, and shows a commitment to quality
Shows initiative

This list indicates some of the differences between a ¡°really professional¡± consultant and an ordinary consultant. It reveals that a high level of professionalism doesn¡¯t stop with a foundation of technical qualifications and analytical skills. In addition to these basic attributes, the right attitudes and behavior must also be in place, and these become the distinguishing factor for achieving real professionalism. My former business manager, Julie MacDonald O¡¯Leary, said it best: ¡°Professional is not a title you claim for yourself, it¡¯s an adjective you hope other people will apply to you. You have to earn it.¡± (David H. Maister, True Professionalism, Free Press, 1997)

¡°You have to earn it¡± may not be a bad way to summarize what professionalism is really all about. It means deserving the rewards you wish to gain from others by being dedicated to serving their interests as part of an implied bargain. Professionalism implies that you do not focus only on the immediate transaction, but care about your relationship with the person with whom you are working. It means you can be trusted to put your clients¡¯ interests first, can be depended upon to do what you say you will do and will not consistently act for short-term personal gain. Professionals make decisions using principles of appropriate behavior, not just short-term expediency.

Significant efforts have been made, and continue to be made, to ¡°professionalize¡± consulting by promoting the use of the CMC¨CCertified Management Consultant¨Cqualification. However, professionalism is not about qualifications and certification. Having an MBA from a name school or official recognition from a trade association or certifying body might say something about your knowledge, but these pieces of paper are unlikely to be predictive of your attitudes and behaviors, and maybe not even your skills. No formal qualification will ever provide complete assurance to the buyer that the provider will act appropriately, even if equipped with the required skills.

Putting the Tight Job Market to Work for You

Who Really Has the Upper Hand? Employers or Job Seekers?

When members of the Employment Management Assn. gathered in Orlando for their 31st annual conference in early May, the big topic was recruiting and retaining employees in today’s red-hot labor market.

Little wonder. In April, the national unemployment rate had dipped to 3.9%, its lowest level in 30 years — about as long as the association has been holding its annual gatherings. And while it ticked back up to 4.1% in May, no one is ready to declare the labor crunch over.

For the group’s membership, some 6,000 corporate recruiters who work to keep their companies fully staffed, the shrinking labor market means major headaches. For job seekers, though, it’s a bonanza: Only once in every two or three decades are employees in the position of being sought-after commodities.

On the eve of the conference, Business Week Online Senior Writer Pam Mendels caught up with Barbara A. Mitchell, president of the association, which is a branch of the Society for Human Resource Management in Alexandria, Va. Mitchell discussed how employees can best use the tight labor market to plot their career strategies. Here are edited excerpts of that conversation:

Q: What jobs are particularly difficult to fill?
A: It’s pretty much across the board. Everything from the very high-end Web positions — Web designer, Webmaster — all the way through to programmers, systems analysts, anything to do with Visual Basic or C++ programming. The very, very high-end programming jobs are especially difficult to fill.

Q: Outside of technology, what other kinds of jobs are begging for employees?
A: Certainly in the service sector many organizations are taking people who would primarily have been service workers in hotels and restaurants and training them for technology positions. So that’s leaving the service industry very much in difficulty. Every organization is having trouble at entry levels because there are fewer people at that level coming out of school.

Q: How can job hunters best take advantage of this labor market?
A: I think it’s a marvelous time to be an applicant because you have your pick of the field you want to go into, and you can negotiate far more benefits and a better salary than I can remember ever before.

I think what job applicants need to do is research. And the best place to do that is through the Internet. There are thousands and thousands of sites for job seekers that give tips on how to ace interviews and how to find out everything you want to know about a company.

Q. What kinds of things might a job hunter negotiate?
A: Certainly for salary and time off, which has become the most difficult commodity, I think, for anyone in today’s workforce. Because there’s a shortage of workers, people are having to work longer hours. And so, negotiating for time off is something that people should do up-front — maybe an extra week’s vacation, maybe a trip they’ve already planned.

People are now negotiating for [instant] vesting of their 401(k) or stock options. It used to be that organizations set how vesting would be done, and it usually was a four- to seven-year schedule. Now, people are asking to be vested when they start, so that every dollar that they earn or the company puts in is theirs to take if they leave.

Q: Is that a negotiable item even with companies that have set policies?
A: It means that sometimes exceptions have to be made or plans have to be reviewed, but it’s definitely being done, especially in technology organizations.

Q: The rule of thumb used to be that you had to stay in a job at least a year before moving on. Has the tight labor market changed that?
A: Absolutely. No longer is it a negative for people to change jobs quickly. But still, applicants need to be able to explain why they made the change. It can’t be just that they didn’t like their boss, or they didn’t like the culture.

That sends a message to the new company they’re applying to that this is a person who didn’t do their research. That this is a person who, perhaps, makes very quick decisions. So, even though it’s more acceptable to make frequent changes, applicants still need to have a good business reason why they made the change.

Q: And what about notice? How much warning does an employee have to give an employer before taking a [new] job?
A: It depends on the level the person is working at. The higher the level, the more notice organizations usually require. But that’s usually up-front with the employee. In their employee handbook, they’ll know if it’s two weeks or if it’s a four-week notice.

In today’s world, those [rules] aren’t always followed. People will sometimes make very quick decisions. I’m hearing about people whose boss [says] something to them that they don’t like in the morning. By noon they’ve got their resume on the Internet, and by the end of the day, they’ve got job offers, and they leave. It can happen just that quickly.

Q: If you’re happy in your current job, but you get an offer for another position, do you ignore it? Or should you use it as leverage to negotiate a better deal?
A: I think it depends upon how long you want to stay with your current organization. I don’t think you should ever ignore another opportunity. But if you’re happy where you are, and you go to that organization and say that you have another offer, you may be putting your current job in jeopardy if you have a manager who values loyalty, who may see the fact that you’re even looking as being less loyal.

So, you really have to weigh your options. I would recommend not using [an offer] as leverage, but perhaps using it as information when you go for your next performance review or your next salary review. So, you can kind of let them know that you know what’s happening in the marketplace.

Q: What are common blunders that job seekers make?
A: The biggest blunder I see applicants making is not knowing anything about the organization they are applying to. With the Internet, there’s no reason at all why an applicant should not be very knowledgeable about the organization. Say the interviewer says: “What do you know about our company, and why do you want to work here?” If the applicant says: “Well, nothing, tell me, start at the beginning,” that sends a message that the applicant really isn’t interested in your organization.

So first, I would say: Be knowledgeable about the organization you’re applying to. And other blunders? What people wear to interviews is still important, even though we are in a very casual business atmosphere. Applicants need to err on the side of being a little more formal for job interviews. It’s always a good idea to find out what the culture is before you go for the interview.

Q: But when in doubt, be conservative?
A: When in doubt, be conservative.

More Chinese migrant workers covered by insurance

BEIJING — The number of China’s estimated 200 million migrant workers covered by medical insurance increased from 4.9 million at the end of last year to 18.4 million at the end of this September, the National Development and Reform Commission said on Thursday.
Migrant workers covered by employers’ liability insurance also surged by 79.3 percent to 22.4 million in the first nine months of the year, thanks to China’s stronger efforts to protect the rights of migrant workers.

China’s economic boom has driven an unprecedented army of about200 million people to swap farms for factories, construction sites and mines as they seek a higher income.

A survey by the State Administration of Work Safety (SAWS) in nine provinces shows that migrant workers account for 80 percent of China’s 30 million-plus construction workers. They also make up56 percent of the workers in mining and dangerous chemicals and fireworks factories.

The survey also shows that almost all the workers at small collieries are migrant workers. Even in state-owned collieries, almost all the non-management jobs are filled by migrant workers.

Poor safety facilities, slack safety rules and the lack of proper training have made migrant workers the most vulnerable group in terms of work safety.

To protect the interests of migrant workers, the Chinese government has been pushing for wider insurance coverage in vulnerable industries such as coal mining and construction.

By the end of last year, almost all the migrant workers in major state-owned collieries had been covered by employers’ liability insurance.

China is also trying to strengthen the training of migrant workers, as the SAWS survey shows that 90 percent of industrial accidents are caused by human error, and 80 percent occur in work places dominated by migrant workers.

A SAWS guideline states migrant workers in dangerous industries must receive no less than 72 hours of safety training before they begin work. For those in the construction industry, the minimum requirement is 32 hours. The guidelines also require no less than 20 hours of safety training for each worker each year.

Ten Ways to Tell if Someone is Lying to You

(Is it the word “Liar” or a man’s face?)

Important interview scheduled? Usually, the recruiter is sitting across from the candidate trying to determine whether or not the truth is being told.

Turn the tables.

If a Recruiter is credible (and smart), then you’ll hear nothing but the truth, the whole truth, so help me God.

But I would guess that there’s a few folks out there who aren’t convinced.

If that’s the case, here’s 10 ways to tell if someone is lying to you (courtesy of Elisabeth Eaves, Fortune.com):

Watch Body Language (sweating? fidgety?)

Seek Detail (liars’ stories often lack detail)

Beware Unpleasantness (liars are less cooperative than truth-tellers)

Observe Eye Contact (failure to do so is often a sign of deceit)

Signs of Stress (Dilated pupils / rise in vocal pitch)

Listen for the Pause (most people will take a second or two to collect their thoughts)

Ask Again (Interrogators often ask suspects to repeat their stories)

Beware Those Who Protest Too Much (“….to be honest….”)

Know Thyself (Liars succeed because listeners don’t really want to know the truth)

Work on Your Intuition (Good human lie detectors are likely to be good intuitive psychologists)

China:Foreign banks plan local incorporation

China’s announcement Thursday that foreign banks can soon deal in renminbi retail business has prompted a flurry of international lenders to announce their plans to incorporate in China. [Read full text of the regulation]

The rule, which marks the implementation of one of China’s banking commitments to the World Trade Organization (WTO), allows foreign-funded banks to deal in the renminbi retail business across the country after December 11.

In order to better protect the interests of domestic depositors, the Chinese Government is encouraging foreign banks to incorporate locally when dealing in renminbi retail business.

The release of the rule yesterday was welcomed by foreign banks, with a few immediately announcing they are ready to become among the first to incorporate in China.

According to Xu Feng, the director in charge of overseeing foreign banks for the China Banking Regulatory Commission (CBRC), more than 10 foreign banks are ready to change their branches to local corporations following the issuance of the rules.

Foreign lenders including HSBC, Standard Chartered, Bank of East Asia, and Hang Seng Bank have all expressed their willingness to transfer operating branches into locally registered corporations.

“It is a historic milestone to mark the fifth anniversary of China’s entry into the WTO and its commitment to fully open the financial market,” said Richard Yorke, China CEO of HSBC.

“We believe that local incorporation will enable us to further expand our network and service range, in particular our renminbi financing ability for the benefit of our customers in the China market,” he said.

HSBC, Europe’s largest bank, is aimed to become one of the first to incorporate in China based on its experience in other countries.

Katherine Tsang, CEO of Standard Chartered Bank China also announced the bank had submitted its application to China’s banking regulator for local incorporation yesterday.

Hang Seng Bank said it planned to invest more than HK$1 billion (US$128 million) to expand its mainland network and service capabilities, including increasing its number of outlets to 30 from 15 by the end of 2007.

“The total assets of those banks who are willing to transfer to local corporations are accounting for 60 per cent of the combined assets of foreign lenders in China,” said CBRC’s Xu.

According to Wang Zhaoxing, assistant chairman of the CBRC, in order to lower the time and cost of local incorporation, the government will try to guide foreign banks. The procedure will normally take one to three months, Wang said.

Not an immediate threat

Though foreign banks are likely to siphon off renminbi services from local banks, which have grown by an annual average of 2 trillion yuan (US$246 billion) in recent years, experts say they won’t pose an immediate threat to domestic banks.

Wang Yu, a 40-year-old lawyer who has years of experience overseas, said he does not plan to deposit most of his earnings into foreign banks.

“Currently the service in domestic banks are almost at the same level with those of foreign banks, and I don’t feel there is a need to change my bank,” he said.

He did say he would consider buying a few wealth management products from foreign banks once they start dealing in renminbi.

“Foreign banks are more sophisticated in providing wealth management service,” Wang said.

A recent AC Nielsen survey said Chinese customers are increasingly interested in foreign bank services, especially young people.

But Yi Xianrong, a researcher from the Chinese Academy of Social Sciences, says Chinese banks already have a strong hold on the market. “Local banks have already built a nationwide network across the country, making it hard for foreign banks to compete,” Yi said.

Deng Chun, vice-president of Bank of Communications, said he expects “there will be more co-operation than competition” between foreign and domestic banks.

However, analysts pointed out that foreign banks might encounter conflicts in their business strategies. In recent years, international banks have become strategic investors in Chinese banks. Now, they will be in direct competition with those banks.

HSBC, which holds a 19.9 per cent stake in Bank of Communications (BoCom), helped the Chinese bank establish a credit card centre in October 2004.

Now, as the foreign bank expands its own network in the country, analysts worry HSBC will siphon clients away from the card centre.

“I’m afraid with HSBC’s expanding of its own operating branches in China it is not likely to share its clients with BoCom, especially from the high-end clients,” said She Minhua, a banking analyst at CITIC China Securities.

Shanghai is ‘the first choice’

With yesterday’s announcement, Shanghai is expected to get the largest benefit from foreign banks locally incorporating.

Foreign banks currently concentrate their business in the country’s eastern areas such as Shanghai, Shenzhen, Beijing and Guangzhou.

Statistics from the CBRC shows the number of foreign bank branches and bank corporations in Shanghai totalled 60. The overall number of foreign banks and non-bank financial institutions have reached 103 in the city.

Shanghai has 30 per cent of all foreign banking institutions, which accounts for 55 per cent of its total business revenue.

Now, Citibank, HSBC, Standard Chartered Bank, Bank of East Asia, and Hang Seng Bank all said they were considering setting up headquarters in the country’s largest city.

Some foreign firms have expressed concerns that incorporation in Shanghai may take a long time due to complex legal procedures.

In response, the local government established a special financial office to help foreign banks efficiently incorporate.