Archives October 2006

China¡¯s foreign exchange reserve to top $1 trillion

Chinanews, Beijing, October 24 ¨C According to the People¡¯s Bank of China, the country has a foreign exchange reserve of $987.9 billion, ready to top $1 trillion with an average monthly growth of $20 billion.

The great leap of China¡¯s trade surplus contributes a lot to the rapid growth of its foreign exchange reserve. Statistics show that China enjoyed a $32 billion trade surplus in 2004 (China¡¯s foreign reserve then was only $800 billion), and the figure soared to $101.9 billion in 2005. It is estimated that there will be a $150 billion trade surplus in 2006.

The great foreign exchange reserve actually guarantees financial security in the country, and strengthens investors¡¯ confidence in China¡¯s economy and its influence in the world as well.

Stock index futures trading to start in early 2007

Oct. 25 – The trading of stock index futures will be launched at the Shanghai-based China Financial Futures Exchange in early 2007, the country’s top regulator Shang Fulin said in Beijing Tuesday.

“With the listing of some major state-owned commercial banks and big enterprises, there is a much stronger connection between the stock index and the national economy. The opportunity to trade stock futures has arrived,” the chairman of China Securities Regulatory Commission (CSRC) said at a seminar on financial derivatives.

The capital market has been keen to develop financial futures for years. It is also a must for further development of the capital, monetary and insurance market, Shang said.

China Financial Futures Exchange, the country’s first financial derivatives exchange, was inaugurated on September 8.

Zhu Yuchen, the exchange’s general manager, said trading stock futures will provide investors with a new risk hedging tool.

“Currently investors can only profit when the index is going up. With the introduction of index futures, investors now can also make money when the index falls,” he said.

Project Manager

Company introduction:
Our company provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. We serve more than 200 countries and employ over 128,000 people. In the first half of 2006, we reported € 5.3 billion in revenues and € 671 million EBIT from continuing operations.

Responsibility
Project Managemen
1.To deliver non core and value-added solutions for Customers by planning, implementing, coordinating and controlling country, cross-functional resources and project teams within budgeted time-lines and costs
2.To train or manage the training of country project team members and operations staff responsible for the daily operation and management of a Customer project on an ongoing basis
3.To conduct post-implementation project review and formalize hand-over to country project owner and project manager upon achievement of mutually agreed key performance objectives and indicators.

Customer focused
1.Culturally sensitive with the ability to establish effective working relationships with all levels of people across cultures
2.Industry “guru”to stay ahead of industry trends with ability to quickly identify niches and trends and deliver right business solution to the Customer

Requirement
1.Ability to handle conflict and ambiguity in work situations
2.Self-starter, performance driven with good analytical, planning and time management skills
3.Good business acumen
4.Excellent interpersonal and communication skills
5.Fluent in both written and spoken English
6.Competence in second language is preferable
7.Project Management, Process & Operations Management, Customer Management, Business Presentation, Costing, Negotiation, Analytical and Conceptual, Leadership and People Management, PC Literate
8.Supply chain management, Warehouse Management, International trade and shipping practices, Customs regulations, Information communication technology.

* Please send us your complete resume (both in Chinese and in English) to: ‘topjob_eo062sh@dacare.com’

EU paper puts China at centre of world affairs

Oct. 24 – The European Union (EU) has drafted a new strategy for its relationship with China, with the nation being described by senior EU officials as “having returned to the centre” of world affairs.

The EU’s executive Commission will release the new policy paper today.

In it China-EU relations are described as positive but there are also calls for a closer partnership, to deal with global challenges such as energy supply and sustainable development as well as smoother economic and trade co-operation.

“We both have a huge stake in effective multilateralism, and in international peace and stability across the globe,” said EU Trade Commissioner Peter Mandelson and External Relations Commissioner Benita Ferrero-Walder in a joint article for the International Herald Tribune newspaper.

“We have a shared responsibility to address climate change, sustainable development and energy security. We have a shared responsibility to work more closely on issues such as development assistance in Africa.”

They said that China’s economic success in the past two decades had “lifted more people out of poverty more quickly than ever in human history” and China had become “an increasingly active international player.”

The two EU officials will jointly present the policy document to the European Parliament today in Strasbourg, according to European Commission (EC) spokesman Stephen Adams.

The document, which will review China-EU relations over the past 10 years and map out a new strategic initiative for the 25-member bloc’s interaction with China, is accompanied by a policy paper on trade and investment, the EU’s first ever strategic paper solely focusing on trade and investment with China, said Adams.

On bilateral economic and trade ties, the joint article said “Europe has benefited from China’s market for advanced technology, high-value goods and complex services, and European consumers and businesses have benefited from competitively priced Chinese imports.”

“Europe should continue to offer open and fair access to China’s exports and to adjust to the competitive challenge,” they said, urging China to strengthen its commitment to economic openness and market reform.

“It (China) should improve legal protection for foreign companies and reject anticompetitive trading practices and policies,” they said.

China recruiting most senior executives globally

It is learnt from the Sate-owned Assets Supervision and Administration Commission (SASAC) of the State Council on the 14th that China has formally commenced the recruitment of senior executives for central gov’t-owned enterprises (CGE) from home and abroad. A total of 26 executives will be hired, which is the largest number of its kind to date. The soon-to-be first round recruitment will fill ten positions.

These ten posts are seven deputy general managers (deputy director generals and vice presidents) and three general accountants. There are three features in this year’s recruitment. First is the recruitment of a few each time but many more recruitments. The first batch, to be recruited from within and outside of China, will be for positions for ten CGEs, the second batch will include five general accountants to be hired for five CGEs with special characteristics, which will only target CGEs in a given range, and the public recruitment notice will be posted shortly in a specially designated area. Consigned by 11 CGEs, the third round will recruit 11 general counselors-at-law from society at large around this August.

In addition, on the basis of summing up the experience of the recruiting work in the previous three years, SASAC will introduce in full the evaluating technology of examination and assessment centers, starting this year. This technology focuses on examining the candidates’ genuine abilities at work as well as his organizing and coordinating capabilities, which is more suitable for selecting talents of senior management level.

Starting in 2003, SASAC openly recruited senior executives from around the globe for the first time. After three years, it has hired 75 senior executives, including those in two key jobs. It realized a major breakthrough in CGEs’ marketization in employing senior executives.

Headhunting Heats Up in China Market

Earlier this year, New York-based recruiter Henry Lipschutz persuaded Kurt Berney, a prized partner at Wilson Sonsini Goodrich & Rosati, to join O’Melveny & Myers’ China practice.

Landing a skilled M&A partner like Berney who was willing to relocate to China was a coup. And it came from a cold call.

The world’s largest law firms are intensely interested in China and the other fast-growing economies of Asia. But firms eager to open or expand offices there are finding the supply of lawyers is outstripped by demand.

That’s creating opportunities for U.S.-based recruiters like Lipschutz, who says Asia now accounts for about 60 percent of his placements. For now, it’s a small market — there just aren’t that many partners in Asia willing to move around. But it’s expected to grow.

“There is tremendous opportunity for search work on the horizon [in China],” says Newport Beach, Calif.-based consultant Peter Zeughauser, who advises many firms on their China strategies. “It’s starting now and it will be a long run — maybe 15 to 25 years.”

Firms with established China practices, like O’Melveny, can recruit people like Berney, who are willing to take a specialty and move it overseas. Firms trying to launch a China practice, however, need partners who’ve been on the ground in Asia.

“There are a lot of legal recruiters actively recruiting in China — there is no shortage of people trying to do that,” says partner Howard Chao, who heads O’Melveny’s Asia practice. “Where things are tight are senior people with lots of China experience.”

Lipschutz, who points to the shortage of partners in explaining why he’s focused on recruiting second- to fifth-year corporate securities associates, agrees. “All the partner-level lawyers that should be in Asia have been there for the last three years,” he says.

Thomas Shoesmith is one of them. After starting his career with Cooley Godward, he joined the Shanghai office of Paul, Hastings, Janofsky & Walker. Earlier this year, recruiter Avis Caravello brought the IP litigator to Thelen Reid & Priest, where he’s launching the firm’s China practice.

“Tom would call me at 8 at night” — morning in China — “and the kids would answer the phone, ‘It’s Tom Shoesmith,'” Caravello said.

Despite the need for evening and even middle-of-the-night phone calls — there’s a 15-hour time difference between San Francisco and Shanghai — more U.S.-based recruiters are making inroads in China.

Zeughauser, who says he only represents partners who’ve told their current firms they are looking to leave, says he’s currently doing some work in China.

Major, Lindsey & Africa joined the small colony of Western recruiters with offices in Hong Kong a few years ago. Recruiters there are increasingly doing more work for U.S. firms that want to open in Beijing and Shanghai.

“Demand has been strong now for five years, but at least with respect to China, it does now seem to be hitting a fever pitch,” says Charles Fanning, a global practice leader at Major Lindsey who is based in San Francisco.

Joe Macrae, founder of Mlegal consulting, primarily does recruiting on behalf of U.S.-based firms in the London market. He says his firm is currently handling work on behalf of five candidates in Taiwan and Shanghai seeking to work stateside, or to move within their local markets. Silicon Valley recruiter Carl Baier recently handled work for candidates in China and India, and as a solo he forges deals with larger search firms in other parts of the world.

The biggest hurdle for recruiters is the shortage of recruits. “To the extent that we could find people in China, they would be very viable candidates,” says Caravello. “But it is like the needle in the haystack in Asia.”

Adding to the difficulty, talent searches in China have become increasingly specialized. Where firms employed generalists who could handle foreign direct investment, they’re now calling on specialists in IP, private equity and M&A, says Gregory Nitzkowski, co-managing partner at at Paul, Hastings, Janofsky & Walker. The latter are especially in demand, recruiters say, as Chinese companies in the last year have developed an appetite for American ones.

As in other international markets, poaching is common. And as with many ex-patriot communities, lawyers in Hong Kong and China seem more often willing to make the move.

“There is more mobility in Asia,” says partner Michael Gisser, who co-heads the Asia-Pacific practice of Skadden, Arps, Slate, Meagher & Flom. “There is less stigma associated with job-changing by partners and associates alike. In the U.S., “if someone is on their third or fourth law firm, it is more likely to raise a question.”

While individual hires account for much recruiting, some firms prefer to bring on groups in the international market.

“Our London growth has been with groups and I love recruiting [that way],” says Morrison & Foerster Chairman Keith Wetmore. “I have higher confidence around quality and demonstrated team dynamics [with a group]. With a single person, you don’t know why they are in the market.”

Wal-Mart appoints new head of China retail ops

SHANGHAI (XFN-ASIA) – Ed Chan has been appointed head of Wal-Mart Stores Inc”s China retail operations business, succeeding Joe Hatfield, the company said in a statement.
Chan, who will be president and chief executive of Wal-Mart China, comes to the company from Dairy Farm Group where he was regional director of North Asia, it said.
He will join Wal-Mart next month and take over leadership of the China retail operations in February, the company said.
Wal-Mart China now has 66 retail units in 34 cities employing 36,000 associates.
It has been widely reported that the company is seeking to acquire Taiwan-owned retailer Trust-Mart, although the companies have not yet commented on such a deal.
Such an acquisition would propel the US retailer ahead of France”s Carrefour as the largest foreign-owned retail chain
In the statement Wal-Mart vice chairman Michael Duke said Chan would be tasked with expanding the company”s China business.
“Ed brings extensive retail experience that will help us expand our growth momentum in this important market,” said Duke.

Heidrick & Struggles Establishes Hispanic Marketing Practice to Help U.S. Companies Tap Into Fast-growing Hispanic Market

Heidrick & Struggles
International, Inc. (Nasdaq: HSII), the world’s premier executive search
and leadership consulting firm, today announced the formation of its
Hispanic Marketing Practice. The newly-formalized Practice specializes in
helping U.S. companies capture share of the U.S. Hispanic market, whose
purchasing power is expected to reach more than $1 trillion by 2010.
While many U.S. companies are eagerly pursuing experienced executive
talent to gain a foothold in emerging markets like China and India, many
are undervaluing the growth potential of the U.S. Hispanic market, a
fully-emerged market segment that poses a much lower barrier to entry.
Heidrick & Struggles’ Hispanic Marketing Practice works with leading
companies in industries ranging from consumer goods to financial services
to technology to understand the specific talent they require and
proactively build a team that can capitalize on the enormous and immediate
growth potential this market offers.
“For years, we’ve helped some of the world’s largest companies build
marketing teams focused on reaching the U.S. Hispanic consumer,” said Jane
M. Stevenson, Managing Partner, Global Chief Marketing Officer (CMO)
Practice. “It was the logical next step to formalize our services by
creating a dedicated Hispanic Marketing Practice team that knows the skills
and competencies companies need to reach the Hispanic consumer and has
access to top marketers with a proven ability to drive growth in the
Hispanic marketplace,” she added.
Marketing to the increasingly lucrative U.S. Hispanic market requires
highly-experienced talent with multicultural sensitivity and specialized
skills. “Companies like Wal-mart and others are now realizing that reaching
the U.S. Hispanic consumer takes a highly sophisticated marketer who
understands the nuances associated with this market segmentation,” said
Carla V. Palazio, Partner and head of the Hispanic Marketing Practice. “How
a company markets to a Mexican-American consumer in Chicago is very
different than reaching a Puerto Rican consumer in Miami.”
According to Heidrick & Struggles, the current “war for talent” poses
many challenges to corporate America, including building and retaining
top-notch Hispanic marketing teams. As the demand for Hispanic marketing
talent, whether acquired externally or developed in-house, will only
increase, Heidrick & Struggles’ Hispanic Marketing Practice also helps
clients with the challenges of career management and retention of these
much sought-after executives. Heidrick & Struggles’ Hispanic Marketing
Practice operates within the Chief Marketing Officer (CMO) Practice, which
includes 50 marketing practice specialists who span 25 locations around the
world and maintain relationships with the top marketing leaders for Fortune
500, Global 1000, and private companies.
About Heidrick & Struggles International, Inc.
Heidrick & Struggles International, Inc. is the world’s premier
provider of senior-level executive search and leadership consulting
services, including talent management, board building, executive
on-boarding and M&A effectiveness. For more than 50 years, we have focused
on quality service and built strong leadership teams through our
relationships with clients and individuals worldwide. Today, Heidrick &
Struggles leadership experts operate from principal business centers in
North America, Latin America, Europe and Asia Pacific. For more information
about Heidrick & Struggles, please visit http://www.heidrick.com .

Russell Reynolds Associates Expands Global Presence with Buenos Aires Office

NEW YORK–(BUSINESS WIRE)–Global executive search and assessment firm Russell Reynolds Associates today announced that it is expanding its existing presence in the Americas with the opening of its new office in Buenos Aires. Together with the firm’s offices in Mexico City and São Paulo, the new Buenos Aires office will serve the increasingly complex needs that exist throughout Latin America, particularly Argentina, Chile, Colombia and Peru. Edgar Medinaceli will lead the team from Buenos Aires.

“Finding the right leaders to ensure the continuation of growth in the Latin American marketplace will be critical for both the local and multinational corporations,” said Clarke Murphy, Russell Reynolds Associates Managing Director who leads the firm’s operations in the Americas and Co-Leads the firm’s Private Equity Practice. “Our executive search professionals have local expertise, access to worldwide cross-border resources and the firsthand industry experience that will ensure that our clients will find successful candidates to lead their businesses.”

Russell Reynolds Associates is committed to investing in talent, capital and resources to further strengthen the firm’s already significant global capabilities. Buenos Aires joins Zurich, Switzerland; Beijing, China; and New Delhi, India as new office locations introduced to the firm’s global network in 2006.

“Buenos Aires holds substantial opportunities for our multinational clients,” said Hobson Brown, Jr., Chairman, President and Chief Executive Officer of Russell Reynolds Associates. “We are uniquely positioned to service this important business region. The Buenos Aires-based team brings knowledge of the local market that will help us find the best candidates for our clients across the region.”

About Russell Reynolds Associates

Russell Reynolds Associates is the most trusted name in global executive search and assessment. Through a global network of 37 wholly owned offices, the firm’s more than 275 professionals conduct senior-level search and assessment assignments in a range of industries for public and private organizations of all sizes. With its one-firm culture, deep industry knowledge and unwavering commitment to client service, Russell Reynolds Associates is uniquely qualified to help clients find the best leaders for the future. The firm’s web site is www.russellreynolds.com

Customer Service Manager

Company introduction:
Our company provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. We serve more than 200 countries and employ over 128,000 people. In the first half of 2006, we reported € 5.3 billion in revenues and € 671 million EBIT from continuing operations.

Responsibilities
Manage the customer service function in CEMS business through implementation of the customer service business plan and excellent people management practices, resulting in improved financial, people and customer results.
Be responsible for customer satisfaction, employee satisfaction, and revenue ad customer retention. Authorized to manage CEMS CS staff, equipment and system deployed within China EMS business. Seek approval for necessary capital expenditures and resources in line with the CEMS organization¡¯s rule.

Key Responsibilities:
1.To implement the Business Unit Customer Service strategy and operating plan within CEMS Business, to ensure EMS Business and global consistency of customer service practices, and high standards of Customer Service performance.
1)Ensure the achievement of Divisional objectives by meeting and exceeding performance standards and targets within the contact centre, as measured through key performance indicators.
2)Implement the Business Unit Customer Service programs and projects in accordance with stated requirements.
2.To establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
1)Ensure deployment of the Voice of the Customer Program.
2)Ensure a strong focus on Customer Service Competencies development and quality in order to delight customers, enabled by effective coaching and performance feedback structures.
3)Effective management of internal programs and measurements that are indicators of likely customer satisfaction, including Quality Monitoring tools, post call customer surveys, Mystery Shopper and Service Recovery quality surveys.
4)Actively measure, understand and analyses customer growth and initiate appropriate actions in Customer Service and with cross-functional colleagues, in order to improve results.
3. To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximize customer satisfaction, business results and employees¡¯ satisfaction.
1)Ensure the compliance to formal recruitment procedures, with Human Resources, to ensure customer service function attracts and retains the very best customer service employees.
2)Ensure effective communication and dissemination to all staff. Through training and coaching, ensure that customer service staff is equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results.
3)Establish a coaching mindset and culture by ensuring that regular and effective coaching is in place for all CS employees, and supporting depot Customer Service Managers in their coaching practices.
4)Ensure that the correct processes for employee counseling and/or discipline are in place. Implement challenging but achievable reward and recognition schemes, in collaboration with Country CS Manager and Human Resources, which help to create highly motivated customer service staff, and to reward excellent performance through both financial and non-financial means.
5)Participate in the implementation of succession-planning frameworks. Ensure that management are aware of the needs of employees through the effective management of employee satisfaction surveys and accompanying action plans, and through two-way through forums and suggestion schemes.
6)Actively measure and analyses employee retention rates in the contact centre and feedback gained from exit interviews, to understand and act upon the factors affecting employee retention.
7)Conduct regular individual coaching and annual Performance Reviews of the Team Leaders.
8)Conduct regular group review meetings with Team Leaders to assess team performance and progress against business plans.

Qualifications:
1.University graduate with CET-6 English level or above. Mastery of the English language both verbal and written.
2.At least 3 years experience in a customer service environment and 1 year management experience.
3.Proven experience and knowledge in effective training, coaching and people management practices, including leadership development.
4.Customer Service training and coaching skills
5.Thorough planning and organizing of the work and careful monitoring of resources and progress to achieve planned results.
6.Analytical and conceptual thinking used to correctly understand complexity and problem solving by identifying key patterns, communicating and using tools/concepts.
7.Clear, relevant and timely two way passage of information to the relevant people, delivered at the correct level – speaking, presenting, writing, listening questioning.
8.Participates situation and correctly assess the risks then acts decisively and proactively to achieve the best outcome and communicates with the relevant people.